Terms & Conditions

 

Welcome to ShadeCultures. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.

1. General

This website is owned and operated by ShadeCultures.

By accessing our website, you agree to comply with these Terms & Conditions, our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on our website.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or
  • You are using this website under the supervision of a parent or legal guardian.

You agree to provide accurate and complete information while placing an order.

3. Product Information

We strive to display product images, descriptions, colors, and specifications as accurately as possible.

However:

  • Actual product colors may vary slightly due to monitor or mobile screen settings.
  • Minor variations in size, finish, or appearance may occur.
  • Product availability is subject to stock.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices include applicable GST where required.

ShadeCultures reserves the right to change prices without prior notice.

If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

5. Orders

Once an order is placed, you will receive an order confirmation via email or SMS.

Acceptance of your order occurs only after your order has been shipped.

We reserve the right to cancel any order due to:

  • Product unavailability
  • Pricing errors
  • Fraudulent activity
  • Payment failure
  • Incorrect customer information

6. Order Cancellation

Customers may request cancellation before the order is shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

If payment has already been made, any approved refund will be processed according to our Refund Policy.

7. Shipping

Delivery timelines mentioned on the website are estimated.

Delays caused by:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Courier delays

are beyond our control.

For complete details, please refer to our Shipping Policy.

8. Returns & Refunds

Returns are accepted only for:

  • Damaged products
  • Defective products
  • Incorrect products delivered

Customers must notify us within 48 hours of delivery.

Refunds are processed according to our Refund Policy.

9. User Responsibilities

You agree that you will not:

  • Use the website for unlawful purposes.
  • Submit false information.
  • Attempt to hack or damage the website.
  • Upload viruses or malicious software.
  • Copy or misuse website content.

10. Intellectual Property

All content available on this website, including:

  • Logo
  • Product Images
  • Graphics
  • Videos
  • Text
  • Product Descriptions
  • Designs
  • Website Layout

is the exclusive property of ShadeCultures and is protected under applicable copyright and trademark laws.

No content may be copied, reproduced, or used without written permission.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell your personal information to third parties.

12. Payments

We accept secure payments through trusted payment gateways.

Available payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

ShadeCultures does not store your card or banking information.

13. Limitation of Liability

ShadeCultures shall not be liable for:

  • Indirect losses
  • Business interruption
  • Delay caused by courier partners
  • Events beyond our reasonable control

Our maximum liability shall never exceed the amount paid for the product.

14. Force Majeure

We shall not be responsible for any delay or failure to perform obligations due to events beyond our control, including:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fire
  • Pandemic
  • Government restrictions
  • War
  • Transportation disruptions

15. Fraud Prevention

We reserve the right to cancel any suspicious order without prior notice.

Additional identity verification may be requested for high-value or unusual transactions.

16. Third-Party Links

Our website may contain links to third-party websites.

ShadeCultures is not responsible for the content, privacy practices, or policies of external websites.

17. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

18. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

ShadeCultures

📞 Phone: +91 6351671266

📧 Email: support@shadecultures.com

📍 Business Address:

49, Ghoghari Mohallah,
2nd Floor, Room No. 4,
1st Cross Lane, Pydhonie,
Mumbai – 400003, Maharashtra, India.

By accessing and using the ShadeCultures website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.